1. Introduction #

Lesotho Wine uses cookies and similar technologies to enhance your experience, analyse website performance, and support our marketing and ecommerce operations.

This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

2. What Are Cookies #

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and collect information about how users interact with the site.

Cookies may be:

• Session cookies (deleted when you close your browser)
• Persistent cookies (remain on your device for a set period)

3. Types of Cookies We Use #

3.1 Necessary Cookies #

These cookies are essential for the website to function properly. They enable core features such as:

• Secure login and authentication
• Shopping cart functionality
• Checkout and payment processing
• Ticket purchasing and validation

Without these cookies, the website cannot operate correctly.

3.2 Functional Cookies #

These cookies allow the website to remember your preferences, such as:

• Language settings
• Region or location
• User preferences and settings

3.3 Analytics Cookies #

These cookies help us understand how users interact with our website by collecting information such as:

• Pages visited
• Time spent on pages
• Navigation paths

This helps us improve website performance and user experience.

3.4 Marketing Cookies #

These cookies are used to:

• Deliver relevant advertisements
• Measure the effectiveness of marketing campaigns
• Track engagement with emails and ads

They may track your activity across different websites.

4. How We Use Cookies #

We use cookies to:

• Ensure website functionality
• Process ecommerce transactions and ticket purchases
• Improve website performance and usability
• Analyse traffic and user behaviour
• Support marketing campaigns and communications
• Track conversions and campaign performance

5. Third-Party Cookies #

We use third-party services that may place cookies on your device, including:

• Google Analytics (website analytics)
• Meta platforms such as Facebook and Instagram (advertising and tracking)
• Mailchimp (email marketing and campaign tracking)
• Payment providers (including Payfast)
• Payment devices and processors (including Yoco)
• Cashless event payment systems
• Customer support and chatbot tools

These third parties may collect and process data according to their own privacy policies.

6. Marketing & Tracking Technologies #

We use tracking technologies to:

• Measure advertising effectiveness
• Understand user engagement
• Improve targeting of promotions and campaigns

This includes:

• Pixel tracking (e.g. Meta Pixel)
• Email tracking through Mailchimp (e.g. opens and clicks)

7. Managing Cookies #

You can control and manage cookies through your browser settings.

Most browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies from specific websites
• Block all cookies

Please note that disabling certain cookies may affect website functionality, including purchases and ticketing.

8. Consent #

By using our website, you consent to the use of cookies as described in this policy.

Where required by law, you may be presented with a cookie banner allowing you to:

• Accept all cookies
• Manage preferences
• Decline non-essential cookies

9. Updates to This Policy #

We may update this Cookie Policy from time to time.

Any changes will be posted on our website with a revised date.

10. Contact Information #

Lesotho Wine

Email: info@lesothowine.co.ls
Support: support@lesothowine.co.ls
Phone: +266 2232 4621

Address:
62 Moshoeshoe Road
Industrial Area
Maseru 100
Lesotho